BAD BUSINESS:
I thought I owned the only Toyota model that didn't have a recall. I was wrong. About a month ago I received a notice that an oil hose needed to be replaced but I had until 2013 to get it done so I wasn't in too much of a hurry. I finally made an appointment for this morning at a Toyota dealer and went to have the hose fixed and get a lube, oil, filter while I was there. I told them I would wait in the customer waiting room and gave them my cell phone number in case they needed to reach me.
I went to the waiting room which unfortunately was in the sales part of the dealership, not the service side. They were piping in music that was so loud and annoying that I finally went to a couple of secretaries and asked if they could get the music turned down. It came down a little but not much. Another customer finally went and complained that we couldn't hear the announcements when our cars were done. They finally remedied that somewhat but it was still a guessing games as to whether one's name had been called or not.
How loud was the music? The service manager finally called me on my cell phone. I wouldn't known about the call if I had left it in my jacket which was beside me. I fortunately had it turned to vibrate as well as ring. I felt the vibration in my vest where I had placed my cell phone. When I paid my bill for the LOF, I told the cashier about it. She said they get several complaints about that but the waiting room is in the sales department, not the service department and although they tell the sales people, nothing appears to get done. I was happy with the service but if the waiting room conditions don't improve I won't be back after that.